This Privacy Policy explains how Hefei Niangke Toys Co., Ltd., which operates under the developer name NiangKe, collects, uses, stores and protects personal information when you visit our website, contact us, or engage our design, engineering and integrated systems services. We are committed to handling your data with care, transparency and respect for the privacy rights you hold under applicable law.
1. Introduction
Welcome to the privacy policy of Hefei Niangke Toys Co., Ltd., a company operating under the developer name NiangKe. We provide computer systems design, integrated product development and related professional, scientific and technical services. In the course of doing business we may receive, store and process personal information about visitors, prospective clients, clients and business partners.
This document describes the categories of personal information we collect, the reasons we collect it, the ways we use and share it, and the choices available to you. We encourage you to read this policy in full so that you can make informed decisions about the information you share with us. If anything is unclear, our contact details are provided at the end of this document and we are happy to answer your questions.
By using our website or engaging with our services you acknowledge that you have read and understood this policy. We review this policy on a regular basis and will update it whenever our practices or the applicable legal requirements change.
2. Who We Are
Hefei Niangke Toys Co., Ltd. is the legal entity responsible for the personal information described in this policy. We are also referred to throughout this document as NiangKe, we, us or our. Our registered address is Room 401, Baowen International, No. 1, Zhanxi Road, Yaohai District, Hefei - 230000, China.
Our work sits at the intersection of physical products and digital technology. We design toys, educational games and the software systems that support them. Because our services often require us to exchange technical specifications, contact details and project data with clients and suppliers, we treat privacy as a core part of how we operate rather than an afterthought.
You can reach our privacy team at any time by emailing chat@niangke.buzz or by calling +17758607619. Our website is available at https://www.niangke.buzz.
3. Scope of This Policy
This policy applies to personal information we collect through our website, through email and telephone communications, through our contact form, and through any offline interactions that relate to our services. It also applies to personal information we receive from business partners where we act as a data controller.
This policy does not apply to third-party websites, applications or services that we may link to. Those services have their own privacy policies, and we encourage you to review them before you provide any personal information to those providers. We are not responsible for the privacy practices or the content of any third-party service.
Where we process personal information on behalf of a client as a service provider, the terms of that processing are governed by a separate written agreement with the client, and the client is responsible for providing any required notices to data subjects.
4. Information We Collect
We collect only the personal information that is necessary for the purposes described in this policy. The categories we collect depend on how you interact with us and are described below.
Contact and Identity Information
When you contact us through our form, by email or by telephone, we may collect your name, email address, phone number, company name, job title and the content of your message. We use this information to respond to your inquiry and to manage our business relationship with you.
Project and Business Information
If you become a client or a supplier, we may collect business information such as billing details, shipping addresses, product specifications, order history and correspondence. This information is used to deliver our services, fulfil our contractual obligations and maintain accurate business records.
Technical and Usage Information
When you visit our website we may automatically collect technical information such as your internet protocol address, browser type, device type, operating system, referring pages, pages viewed and the date and time of your visit. This information is collected through cookies and similar technologies and is used to improve the performance and security of our website.
5. How We Collect Information
We collect personal information in three main ways. First, we collect information you provide directly, for example when you complete our contact form, send us an email or speak with us on the phone. Second, we collect information automatically when you browse our website through cookies, server logs and similar technologies. Third, we may receive information from third parties such as business partners, suppliers or publicly available sources where this is necessary and lawful.
We aim to collect personal information only from you directly, or from sources you have authorised. Where we receive information from third parties, we take reasonable steps to confirm that the information has been obtained lawfully and that we are permitted to use it for the purposes described in this policy.
You are never required by law to provide personal information to us. However, if you choose not to provide information that is necessary to respond to an inquiry or to deliver a service, we may be unable to assist you or to enter into a contract with you.
6. How We Use Your Information
We use the personal information we collect for a limited set of clearly defined purposes. These purposes are described below.
To Respond to Inquiries
We use your contact information to answer questions, provide information about our services and follow up on requests you have made. This allows us to offer a helpful and responsive experience to every person who reaches out to us.
To Deliver Our Services
We use project and business information to design, engineer, manufacture and deliver products, to manage quality control, to coordinate logistics and to provide after-sales support. This processing is necessary to perform our contracts with clients.
To Improve Our Website and Services
We use aggregated technical and usage information to understand how visitors use our website, to identify and fix problems, to measure the performance of our content and to improve the services we offer. Wherever possible this information is aggregated or anonymised so that it does not identify you.
To Meet Legal and Regulatory Obligations
We may process personal information to comply with applicable laws, regulations, court orders or other legal processes, and to establish, exercise or defend legal claims where necessary.
7. Legal Bases for Processing
Where the laws that apply to you require us to identify a legal basis for processing your personal information, we rely on one or more of the following grounds.
First, we may process personal information to perform a contract with you or to take steps at your request before entering into a contract. Second, we may process information to comply with a legal obligation to which we are subject. Third, we may process information in pursuit of our legitimate interests, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include operating and improving our business, keeping our website secure and responding to inquiries.
Finally, in limited circumstances we may process information on the basis of your consent. Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
10. Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. The exact period depends on the nature of the information and the reason we hold it.
Contact inquiries are generally retained for the period needed to respond to the inquiry and for a reasonable period afterwards so that we can refer to prior correspondence. Contract and business records are retained for the duration of the business relationship and for any additional period required by applicable tax, accounting or commercial law.
When personal information is no longer needed, we securely delete or anonymise it. We review our retention practices periodically to make sure we are not holding information longer than necessary.
11. Data Security
We take the security of your personal information seriously and have implemented reasonable technical and organisational measures to protect it against accidental loss, unauthorised access, alteration, disclosure and destruction.
These measures include access controls, encryption of data in transit, secure storage practices and staff training on confidentiality and data handling. Access to personal information is limited to personnel who need it to perform their duties and who are bound by confidentiality obligations.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we continuously review and improve our safeguards to respond to evolving threats.
12. International Data Transfers
We are based in China and our website and services are available to a global audience. As a result, personal information may be transferred to and processed in countries other than the country in which you reside, including countries that may have different data protection laws than those in your jurisdiction.
Where we transfer personal information across borders, we take steps to ensure that the information receives an adequate level of protection. These steps may include the use of standard contractual clauses, obtaining your consent or relying on other safeguards recognised under applicable law.
By using our services or providing information to us, you acknowledge that your information may be transferred and processed as described in this section.
13. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the following.
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information.
- The right to restrict or object to certain processing activities.
- The right to request a copy of your information in a portable format.
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the details provided in the contact section below. We will respond to your request within the timeframes required by applicable law and may ask you to verify your identity before taking action. We will not discriminate against you for exercising your privacy rights.
14. Privacy for Children
Our website and services are directed at businesses and adult consumers. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without the required parental consent, we will take steps to delete that information as quickly as possible.
Although our products include toys and educational games designed for children, the website itself is not intended for children to use. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can investigate and remove the information where appropriate.
We encourage parents and guardians to be involved in the online activities of their children and to teach them about safe and responsible use of the internet.
15. Third-Party Services and Links
Our website may contain links to third-party websites, platforms or services that we do not operate. These links are provided for your convenience and do not mean that we endorse or are responsible for those services.
If you click on a link to a third-party service, that service may collect information about you in accordance with its own privacy practices. We encourage you to review the privacy policy of every third-party service before you provide any information or use its features.
We may also use third-party tools such as web fonts, analytics or hosting providers. These providers may process limited technical information such as your internet protocol address as part of delivering their service. Where we rely on such providers, we take reasonable steps to select providers that offer appropriate safeguards.
16. Data Breach Procedures
We maintain procedures for detecting, reporting and responding to security incidents that may affect personal information. In the event of a data breach, we will assess the nature and scope of the incident and take prompt action to contain it and to prevent further unauthorised access or loss.
Where required by applicable law, we will notify affected individuals and the relevant supervisory authorities without undue delay. Notifications will describe the nature of the breach, the categories of information affected and the steps we have taken and recommend taking in response.
We keep records of security incidents and review our controls after each incident so that we can learn from it and strengthen our safeguards.
17. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, our services or the law. When we make changes, we will update the effective date shown at the top of this page and, where appropriate, provide a more prominent notice.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Material changes will be highlighted so that you can understand what has changed and why.
Your continued use of our website after any changes to this policy become effective will constitute your acceptance of the updated policy, to the extent permitted by law.
18. How to Contact Us
If you have any questions, comments or concerns about this privacy policy or about the way we handle your personal information, please contact us using the details below. We will respond to your inquiry as promptly as possible.
- Company name: Hefei Niangke Toys Co., Ltd.
- Developer name: NiangKe
- Address: Room 401, Baowen International, No. 1, Zhanxi Road, Yaohai District, Hefei - 230000, China
- Email: chat@niangke.buzz
- Phone: +17758607619
- Website: https://www.niangke.buzz
We are committed to resolving any concerns you may raise in a fair and transparent manner. If you are not satisfied with our response, you may have the right to lodge a complaint with the data protection authority in your jurisdiction.