Terms of Service

1. Acceptance of These Terms

By accessing or using our website at https://www.niangke.buzz, by contacting us, or by engaging any of our services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with any part of these terms, you should not use our website or services.

These terms form a legally binding agreement between you and Hefei Niangke Toys Co., Ltd. If you are using our website or services on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms, and the word you refers to both you and that organisation.

We may ask you to enter into additional written agreements for specific projects or services. Where such agreements exist, they supplement these terms, and in the event of any conflict the specific written agreement will prevail for the matters it covers.

2. Definitions

In these terms, the following words have the meanings set out below.

• Company, we, us and our refer to Hefei Niangke Toys Co., Ltd.
• You and your refer to the individual or organisation accessing or using the website or services.
• Website refers to the site located at https://www.niangke.buzz and any related pages.
• Services refers to the computer systems design, integrated product development, engineering, production and related professional and technical services we offer.
• Content refers to any text, images, designs, specifications, code or other materials made available through the website or services.

Headings used in these terms are for convenience only and do not affect the interpretation of the provisions to which they relate.

3. About the Company

Hefei Niangke Toys Co., Ltd. is a design and engineering company that provides computer systems design, integrated product development and related professional, scientific and technical services. We operate under the developer name NiangKe and work primarily in the field of toys, educational games and the digital systems that support them.

Our registered address is Room 401, Baowen International, No. 1, Zhanxi Road, Yaohai District, Hefei - 230000, China. You can contact us by email at chat@niangke.buzz or by phone at +17758607619.

We serve brands, retailers, creators and businesses that want a single accountable partner for design, engineering, production, logistics and after-sales support.

4. Services We Provide

We offer a range of services grouped into three main models: OEM production, brand collaboration and retail distribution. OEM production allows you to manufacture an existing design at scale. Brand collaboration pairs you with our design and engineering teams to create a new product line from scratch. Retail distribution helps you move finished goods to market quickly.

Our services include concept and design, sampling and safety testing, production and quality control, packing and shipment, and after-sales support. We also provide digital and integrated systems that manage ordering, tracking and customer support.

The specific scope, deliverables, timelines and pricing for any service are described in a written quotation, proposal or agreement. Any descriptions on this website are general in nature and do not by themselves create a binding obligation to provide a particular service.

5. Eligibility

To use our website and services you must be at least 18 years old, or the age of majority in your jurisdiction, and you must be capable of entering into a legally binding agreement. By using our website or services you represent and warrant that you meet these requirements.

Our website and services are intended for businesses and adult consumers. If you are using the website on behalf of an organisation, you must have the authority to do so and to commit the organisation to these terms.

We may refuse service to any person or organisation for any lawful reason, including where we believe that providing the service would violate applicable law or the rights of others.

6. Accounts and Communication

Some features of our services may require you to provide contact information or to communicate with us by email, telephone or through our contact form. You agree to provide accurate, current and complete information when you communicate with us and to keep that information up to date.

When you contact us, we may send you communications related to your inquiry, your project or our services. By providing your contact details you consent to receiving these communications. You may ask us to stop sending non-essential communications at any time.

You are responsible for maintaining the confidentiality of any information you share with us and for the security of your own systems and accounts.

7. Orders and Pricing

Any order for products or services is subject to our acceptance. We may accept or decline an order at our discretion. A binding agreement is formed only when we confirm the order in writing, whether by quotation, invoice, purchase order acceptance or a signed agreement.

Prices shown in any quotation or proposal are valid for the period stated in that document. Where no period is stated, prices may be revised before acceptance. All prices are exclusive of taxes, duties and delivery charges unless we state otherwise in writing.

We make reasonable efforts to ensure that descriptions and specifications on our website are accurate. However, product specifications, materials and availability may change, and we reserve the right to correct any errors or omissions before an order is confirmed.

8. Payment Terms

Payment terms are set out in the relevant quotation, invoice or agreement. Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice, and time of payment is of the essence.

We may require a deposit before commencing work on a project. The amount of any deposit and the schedule of further payments will be described in the agreement. We may suspend or delay work if payment is not received when due.

If you fail to make a payment on time, we may charge interest on the overdue amount at the rate permitted by applicable law, and we may recover the reasonable costs of collecting the debt. All payment transactions must comply with applicable anti-money-laundering and sanctions requirements.

9. Shipping and Delivery

Delivery dates provided by us are estimates based on the information available at the time they are given. While we work hard to meet agreed timelines, we are not liable for delays caused by circumstances outside our reasonable control, including shipping carrier delays, customs clearance, natural events or supply chain disruption.

Risk of loss or damage to products passes to you in accordance with the delivery terms agreed in writing, which may be an Incoterms rule or another agreed arrangement. We recommend that you insure shipments of significant value.

You are responsible for providing accurate shipping details and for any import duties, taxes or fees that apply in your jurisdiction. We will provide reasonable assistance with documentation needed for customs clearance.

10. Returns and Refunds

We stand behind the quality of our products and services. If a product is defective or does not conform to the agreed specification, please contact us within the timeframe set out in your agreement so that we can investigate and arrange a remedy, which may include repair, replacement or a refund.

Returned products must be in the condition and packaging described in our return instructions. You may be responsible for the cost of returning products unless the return is due to our error or a defect covered by the agreement.

Refunds will be made using the original payment method where possible and will be processed within a reasonable time after we confirm the return is valid. Nothing in these terms limits any rights you may have under consumer protection laws that cannot be excluded.

11. Intellectual Property

All content on our website, including text, graphics, logos, designs, software and the layout of the site, is owned by us or by our licensors and is protected by copyright, trademark and other intellectual property laws. You may not copy, reproduce, distribute or create derivative works from our content without our prior written consent.

Ownership of designs, specifications and other intellectual property created during a project is determined by the written agreement for that project. Where no specific agreement exists, we retain ownership of our pre-existing materials, tools and know-how, and you retain ownership of the intellectual property you provide to us.

If you believe that any content on our website infringes your intellectual property rights, please contact us with a detailed description of the alleged infringement so that we can investigate and take appropriate action.

12. Acceptable Use

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use by, any other person. You must not use the website in any way that is fraudulent, misleading or harmful.

You must not attempt to gain unauthorised access to our systems, interfere with the operation of the website, introduce malicious software or automated scripts, or scrape, harvest or extract data from the website without our permission. You must not use the website to transmit unlawful, defamatory, obscene or otherwise objectionable material.

We may suspend or terminate your access to the website or services if we believe that you have violated these terms or applicable law, without prejudice to any other rights we may have.

13. User Content

If you submit or upload any content to us, such as design files, specifications, feedback or messages, you retain your ownership rights in that content. You grant us a limited, non-exclusive licence to use, reproduce and modify that content solely for the purpose of providing the services you have requested.

You represent and warrant that you have all necessary rights to provide the content you submit and that the content does not infringe the intellectual property, privacy or other rights of any third party. You are responsible for the accuracy and legality of the content you submit.

We may remove or refuse to accept any content that we believe, in our reasonable discretion, violates these terms or applicable law.

14. Disclaimers

Our website and its content are provided on an as is and as available basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the website will be uninterrupted, error-free or free of harmful components, or that any content is complete, accurate or current. Information on the website is provided for general informational purposes and does not constitute professional advice.

Nothing in these terms excludes or limits any warranty or liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by negligence.

15. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with your use of the website or services.

Our total aggregate liability to you for all claims arising out of or in connection with these terms, the website or the services will not exceed the greater of the amount you paid to us in the twelve months before the claim arose or one hundred United States dollars.

These limitations apply regardless of the legal theory on which a claim is based, whether contract, tort, negligence or otherwise, and even if we have been advised of the possibility of such damages.

16. Indemnification

You agree to indemnify, defend and hold harmless Hefei Niangke Toys Co., Ltd. and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in connection with your use of the website or services.

This indemnity covers claims arising from your breach of these terms, your violation of applicable law, your infringement of third-party rights, or the content you submit to us.

We will provide you with prompt notice of any claim subject to this indemnity, and we may, at our option, assume the defence of any such claim with counsel of our choice.

17. Termination

These terms remain in effect until terminated by either party. You may terminate these terms at any time by ceasing to use our website and services. We may terminate or suspend your access to the website or services at any time, with or without cause, and without prior notice where we consider it necessary or appropriate.

Termination of these terms does not affect any rights or obligations that have accrued before termination, and any provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, disclaimers, limitation of liability and indemnification.

Any outstanding payment obligations you have to us will survive termination and will remain payable in full.

18. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of the jurisdiction in which Hefei Niangke Toys Co., Ltd. is established, without regard to its conflict of law principles.

We encourage you to contact us first to resolve any dispute informally. If a dispute cannot be resolved informally, the parties will attempt to resolve it through good-faith negotiation and, where appropriate, mediation before resorting to litigation.

Any legal action arising out of or in connection with these terms will be brought in the competent courts of the applicable jurisdiction, and you consent to the personal jurisdiction of those courts.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, services or legal requirements. When we make changes, we will update the effective date shown at the top of this page and, where appropriate, provide additional notice.

Your continued use of the website or services after the updated terms become effective constitutes your acceptance of the changes. If you do not agree to the updated terms, you should stop using the website and services.

We recommend that you review these terms periodically so that you remain aware of the terms that govern your use of our website and services.

20. Contact Information

If you have any questions, comments or concerns about these Terms of Service, please contact us using the details below. We will respond to your inquiry as promptly as possible.

• Company name: Hefei Niangke Toys Co., Ltd.
• Developer name: NiangKe
• Address: Room 401, Baowen International, No. 1, Zhanxi Road, Yaohai District, Hefei - 230000, China
• Email: chat@niangke.buzz
• Phone: +17758607619
• Website: https://www.niangke.buzz

These Terms of Service constitute the entire agreement between you and us regarding your use of the website and services, and they supersede any prior agreements or understandings relating to the same subject matter.